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Need Any Help?
We are here to help you with any question.
Monday to Saturday – 8am – 6pm
Frequest Asked Questions
Product
What types of arcade parts do you offer?
We offer a wide range of authentic arcade parts, including joysticks, buttons, circuit boards, power supplies, and more. Explore our catalog for a complete list of products.
Are your arcade parts compatible with specific arcade machines or consoles?
Our arcade parts are designed to be compatible with a variety of arcade machines and gaming systems. Each product listing includes details about compatibility to help you make the right choice.
Do you offer warranty on your arcade parts?
Yes, we stand behind the quality of our products. Most arcade parts come with a warranty. Check the product description for warranty information specific to each item..
Orders
What its DDP – Door-to-door service
DDP, which stands for “Delivered Duty Paid,” is a comprehensive shipping service that offers door-to-door convenience.
With DDP, all aspects of the shipment are managed, including:
- Import Customs Clearance: Ensuring that the goods comply with the import regulations of the destination country.
- Transportation Arrangements: Handling the logistics and transportation of goods from the point of origin to the destination.
- Payment of Duties and Taxes: Covering all necessary duties, taxes, and other charges that may apply.
- Customs Clearance Procedures: Managing the documentation and processes required for customs clearance.
- Delivery to Specified Destination: Ensuring that the goods are delivered directly to the final destination specified by the customer.
This service is particularly beneficial for customers who want a hassle-free shipping experience, as it minimizes the involvement needed from the buyer in the shipping process.
How do I place an order?
Simply browse our catalog, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
What payment methods do you accept?
We accept a variety of payment methods, including Crypto, Bank transfer , credit/debit cards and PayPal. Visit our payment options page during checkout for more details.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this tracking number on our Order Tracking page to monitor the status and location of your package.
Technical Support
I need assistance with installing an arcade part. Can you help?
Absolutely! Contact our technical support team at info@inbtl.com, and they will guide you through the installation process or provide troubleshooting assistance.
Are there installation guides available for your products?
Yes, we provide detailed installation guides for many of our parts. Check the product listing or visit our Guides section for step-by-step instructions.
Payments
Can I modify or cancel my order after placing it?
As long as your item is in stock our team will start to prepare your order immediately and you will only have a limited window to amend or cancel your order.
Please sign in to My Account to:
- Cancel your order
- Amend the items on your order
- Change your delivery address
- Add, edit or remove products
You can complete all the above actions by choosing the order you wish to amend in 'My Orders' and clicking 'View Order Details'.
We will confirm if your request has been successful straight away.
If you are not able to see the option to amend/cancel your order in your account, this means that our team has already begun processing your order and it can no longer be cancelled.
Still have questions?
Absolutely! Contact our support team at info@iborntolead.com, for further assistance.